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Frequently Asked Questions

What insurances do you accept?

Please be aware that benefits verification or pre-approval is not a guarantee of payment from your insurance. We verify insurance benefits for our clients as a courtesy. Clients are responsible for verifying their own insurance benefits before starting or continuing treatment, especially when claims are denied. Clients are also responsible for reviewing their Explanation of Benefits (EOBs).  Any EOB discrepancy, including incorrect allowed amount or unpaid balances need to be immediately addressed by the client through his or her insurance plan.  

Insured clients are charged based on our existing contract rate or negotiable fee with each particular insurance. Clients are responsible for making copayments according to their insurance plan for each visit or session. Insured clients may also have to pay for the entire fee or outstanding balance until the annual deductible amount has been met. 

Services may be covered in full or in part by your health insurance. Any copayments or insurance unpaid balances become patient's responsibility and must be paid at the time services are rendered. Clients should contact their insurance to resolve any unpaid or partially paid claims to prevent receiving a large bill throughout the treatment.

We are a service provider for these insurance companies:

  • Aetna

  • Blue Cross Blue Shield

  • Cigna

  • Deseret Mutual Benefits Administration (DMBA)

  • Humana (LifeSynch)

  • Medicaid Optum (Salt Lake County)

  • Medicare

  • Meritain

  • Public/Post Employment Health Plan (PEHP)

  • Regence BlueCross BlueShield (Anthem, Independence)

  • Select Health Network; SelectHealth Advantage (Medicare), Select Care/Plus, Select Choice, Select Community Care (Medicaid Expansion), Select Med/Plus, SelectHealth Share, Select Value.

  • UMR

  • University of Utah Health Plans (UUHP) - Medicaid Expansion

  • Utah Medicaid

What if I need to cancel my appointment?

Missed appointments will be billed at the patient’s expense. Please provide at least 48- hour notice if you need to cancel an appointment.

Can I get my prescription refilled today?

When appointments are missed and/or not attended as originally scheduled, we will only call in enough medication required until your next appointment. Refills for missed appointments will be billed for the time needed to review your records and contact the pharmacy.

Does PBS accept credit cards?

Yes. We accept Visa, Master Card, American Express, Discover and debit cards.

What if I don’t have insurance?

You can either pay the full cost of your visit, or we offer discounted affordable self-pay programs. Please call us to learn more about our discounted programs.

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